Latest Call Process Work From Home Job in Reliance (Jio Mart)

    Friends, if you are looking for a job and you are not getting a job, then today we have brought such a work from home job for you, which you can easily do sitting at home and earn money. This is a very big company and if you get a job here then your career can be made. The biggest thing is that you can also apply here as a fresher.

We are talking about Reliance Company  , where you get many types of work from home jobs along with calling process work from home jobs. This is a huge company and it is a great achievement and you should not miss this opportunity. The best part is all you have to do is call and listen to Cutomer's problems and solutions. This is the latest job and you should apply as soon as possible. You have to do all the work from your home and you can easily earn money sitting at home.

Customer Service/Seller Support Associate - Jiomart Marketplace

Job Description

Customer Service Associate Job Description

The Customer Service Associate demonstrates end to end ownership of every single interaction coupled with proactive problem solving and provides exceptional support to our customers.

• Demonstrates effective, clear and professional written and oral communication.

• Provides prompt and efficient service to our Customers including appropriate escalation of Customer issues.

• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

• Liaise with other departments such as Seller Support, Merchant Trust, or Payments teams as required to resolve Customers issues and questions.

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Seller Support Associate Job Description

The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.

• Demonstrates effective, clear and professional written and oral communication.

• Provides prompt and efficient service to Sellers and Merchants including the appropriate escalation of Sellers issues.

• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

• Liaise with other departments such as Customer Service, Merchant Trust, or Payments teams as required to resolve Sellers issues and questions.

BASIC QUALIFICATIONS

Education: Bachelor Degree in any discipline with 0-5 years of experience.

• Excellent written and verbal communication in English. Along with English, some roles also require communicating in Hindi.

• Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.

• Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.

• During the first four months (Training & Transition) no unplanned leaves are allowed.

• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.

• Home environment free from background noise where you can connect to the internet and work on your deliverables.

• Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.

• Should have access to mobile phone at all times from a reliable provider.

• Should have power back up in case of power shut down.

• Optional: [Candidates who are based in the below locations should only apply:

o Hyderabad

Bengaluru].

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PREFERRED QUALIFICATIONS

Education: Any Graduation (other than MBA Freshers)

• Language: English/Hindi

• Experience within a customer service environment preferred. Desire to expand skills into new areas.

• Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.

• Committed seller advocate, drive process & tool improvements.

• Enthusiasm and strong self-motivation.

• Strong prioritization and time management skills, with a high degree of flexibility.

• Embrace constant change with flexibility and good grace.

• Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.

• Demonstrates effective communication, composure, and professional attitude

• Exemplary performance record, particularly with regard to quality & productivity

• Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

Conclusion

Friends, this is a very good website in which you can easily earn money by working only 4 to 5 hours a day. The biggest thing is that here you have to do work from home. You can easily earn 15000 to 20000 rupees in a month. For this you have got a very good rating so that you can get an idea of ​​how many people are using this website. So I hope you liked our post and if you have any problem then you can ask us through comment and also follow us.